Privacy Policy

This privacy notice pertains to the websites and mobile application offered by Abu Dhabi Health Services Co. (SEHA) and all related healthcare organizations.

SEHA Website is designed to provide information about our mission and vision, healthcare facilities, medical specialities, doctors, career opportunities etc.

This notice describes the ways in which we (SEHA) may collect, store and use personally identifiable information for the purpose of providing services available on SEHA website. We may use or disclose your health information to help us operate our business, including assessing or improving the safety and quality of care we provide.

In the event of any discrepancy between this Privacy Notice and the laws of the United Arab Emirates, the latter shall prevail.

Use and Disclosure of Information:
We may collect, process, use and may disclose the following types of information that you have provide to us including;


a) We will disclose health information about you when SEHA is required to do so by law or a court, or in response to a valid court authorization or according to UAE regulatory requirements.  
b) We may use the information to contact you, to disclose health information to you and your family associated with appointments, mailings, health related products, services and other related matters available at SEHA. 
c) We gather data that could be shared with healthcare professionals, including physicians, nurses, and allied health professionals or additional team members involved in your care. Your data might also be utilized for clinical research in medicine as allowed by the specific laws relevant to that research.
d) Certain information may be collected automatically while visiting or using our services, including your Internet Protocol (IP) address, device, cookies, and technical data errors, in order to enhance the quality of our services.
e) Information relating to your purchase of a product or access to a service (similar as invoices, delivery details, payment bills etc.).
f) Any feedback or comments provided by you through our website or mobile application.
g) Information relating to your medical insurance for billing, claim processing and reimbursement purposes.
h) Any other information you have provided us online from time to time, for example by completing an enquiry form or register for a specific service.

Our commitment to safeguarding personal information is protected by this Privacy Notice, which adheres diligently to Abu Dhabi Healthcare Information and Cyber Security Standards.

When utilizing the services through SEHA website/mobile application, you are giving your consent for us or any authorized third party to gather information.
You may get in touch with us by sending a message using the ‘Contact’ service available on SEHA website.

Content and Material:
People visiting our website are not permitted to make copies, share, re-post, or send any of the site’s materials without SEHA’s written permission.

Third Party Links:
The SEHA Website contains links to various other websites/mobile applications, including TAMM (A website/mobile application for accessing services of the Government of Abu Dhabi). When you select a link from a different website/mobile application, it will take you to that specific site/mobile application. It's important to note that these external websites/mobile applications are not managed by SEHA. As a result, we highly recommend checking the privacy policy of these external websites/mobile applications. We have no authority or liability for the information, disclaimers, claims, privacy policies, or actions of any third-party website/mobile application or services.

Your trust in providing us with your personal information is highly valued, which is why we employ commercially acceptable methods and tools to protect it. Nevertheless, it is common knowledge that no method of transmission over the internet or data storage is completely secure and reliable, and we are unable to ensure its absolute security. 

Changes to the Privacy Policy:
We may make amendments to this Privacy Notice periodically. We suggest that you check the Privacy Notice every time you access the website to remain up to date on our privacy policy.